Ozark Biomedical - Your Centrifuge Specialty Store
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Ozark Biomedical takes pride in providing our customers with quality services and products. Here is some of what our customers are saying about us:

Here is a collection of articles about us. Click on image to view articles.

              

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You’re in the Driver’s Seat


In these days, it has become common to search the internet to find products and services you need; the efficiency and convenience is undeniable. Almost anything can be found quickly. Purchasing the item is also easy by using the cyberspace shopping cart: Click a couple of buttons and what you need is on its way. But………sometimes picking and clicking is not enough.

At Ozark Biomedical, our front line customer service and technical support professionals are in-house experts. Professionals in getting you up and running. Our most valued asset in service to our customers is our people. It only takes one call to be connected to an expert on the particular instrument you have. Our commitment, from the inception of our company, has been and continues to be, that the initial phone call is the beginning of your Ozark Biomedical experience with you in the driver’s seat. Technical support occurs the moment you need it and in most cases precedes the sale. We receive many calls for help from BMETs responsible for the operation of centrifuges throughout their facility. The conversation starts with their description of a problem they are experiencing. With that personal customer communication, diagnoses can be made and the appropriate action taken. Calling us for technical support has always been and will continue to be free. It is a part of standing behind our products and keeping your down time to an absolute minimum………”we do what it takes” to get you up and running. When you put your trust in Ozark Biomedical you get the whole package, all of us, with years of technical and real-time experience. We make sure you get the right solution to your problem and stay with you until you are running again, which is our definition of a successful sale. It may sound a little old fashioned in this cyberspace age but our conviction of commitment and goals are based on always keeping the customer in the driver’s seat. We didn’t obtain our level of quality in serving customers just by getting up one morning and writing it down in a corporate directive. We are serious and sincere about continuous quality improvement and customer satisfaction. An example of our resolve is our ISO 9001:2008 certification. We worked for years to refine our systems to a point we felt would provide the best support to our customers. Validation of our quality by pursuing ISO certification was a natural step for us.

One of Ozark Biomedical’s most important programs is documentation of centrifuge failures. When a centrifuge fails there is a root cause, the issue is documented and archived, but we don’t stop there. This information is shared time and time again and used toward final resolution of customer issues. For example, when a customer orders a motor for a specific instrument it raises flags and prompts further questioning. Experience has taught us that motor failure may not be as straightforward as it once was. Weak or stressed electronics can cause apparent motor failure, replacing the motor alone may not affect a permanent resolution. The final fix may involve replacing multiple components. The end result is minimized down time and a great customer experience. A presentation can be made in any fashion in order to present products for sale. We believe that truth and honesty in attention to our customers needs best describes what we are about. And, we don’t merely ask you to trust us. We reinforce our commitment with the “best warranty in the business”. We know our success and growth, depends on our performance.

We are anxious to demonstrate the Ozark Biomedical experience.

Thanks for anonther great motor... John Gunther - Lab Performance Specialist

It is not often I find myself writing to a company,mfg ,3rd party etc.for praise but in this instance I just wanted to thank you guys for an overall great experience. Being in the Biomed repair business for over 25 yrs, you guys are an exception to the fustrations we normally deal with. From your people answering phone,to tech support,to parts ordering and simplfying the return parts return it is a pleasure working with your organization and I want to thank you again... Tony M.

I just wanted to thank you and your technical support group at Ozark Biomed, especially Gerald who always leads us towards the light. Your entire technical support team always comes to the rescue and dedicate as long as it takes to get our issues resolved. Last week I ordered a centrifuge knob that your team could not pull from the shaft and sell it to me. Instead, they sent me the entire assembly so I could get my customer back in business by the next day. That is what I call "Great Customer Service." Thank you again for your great support.....Carlos M.

I feel the staff at Ozark Biomedical is the best . Everyone I have come in contact with does an outstanding job in the area of customer service.Whenever I call for a part,price or advice, the staff is on top of the situation.Many times I've called for a part that was hard to get but Ozark has always come through. The staff has shown me respect and kindness. When I call Ozark Biomedical,I'm not a number but feel like part of a family.....Manny

Hello, Just wanted to drop you a line letting you know how much I appreciate all your employees there at OB, especially the guys in service. I've been in the Biomed field for 25 years and have dealt with a lot of companies. Your guys are at the top of my list. Always they've been more than patient, courteous, and extremely knowledgable. Thank you all.....Michael I. GE Healthcare

You guys are doing a great job. I appreciate all the help from your service and sales staff. They have been quick and reliable......Earl G. UK Hospital

I would like you to know that I’ve been doing business with Ozark Biomedical since 2007 and I am very impressed with the work the techs perform on the centrifuge PC boards and motors. I even recommended Ozark Biomedical to a couple of my vendors. All in all, I have nothing but good things to say about Ozark Biomedical’s employees from the techs to the customer service department.
Thanks again for helping resolve my issue.
Sincerely,
Mary Alice
Novum Pharmaceutical Research Services.