Ozark Biomedical offers both standard repair and flat-rate repair services on many laboratory centrifuges. Flat-rate services come with 6-month warranty and standard repairs have 30-day warranty on labor, pcbs, and general parts. Ozark Biomedical's motors and latches have a 90-day warranty.
In the event a centrifuge repaired by Ozark Biomedical does not perform to OE Specification within the warranty period, the centrifuge can be sent back for Warranty Evaluation. Simply follow the steps below to begin the warranty process.
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To begin your Warranty Repair, follow these steps.
1. Add the Warranty Service to your shopping cart and proceed to checkout. Fill out the
form. You can check out as a guest or if you create an account this form will
auto populate on future repairs. When prompted for payment format, use the PO of WARRANTY and the Original RGA number of your repair. Once you have submitted the completed warranty order, you will get a thank you for your order notice. Your Warranty Repair Order has been submitted.
2. Customer service will contact you with an RGA# via email or txt depending upon your selection.
3. Decontaminate your centrifuge. Units sent in without decontamination will
be charged an additional 450.00 fee. This includes cleaning and decontaminating the bowl chamber.
4. Remove rotor and package separately and ship with unit in one box.
5. Put RGA# on outside of box and ship. The RGA # must be clearly labeled on
the outside of the shipping box.
6. We will repair your unit and return via your preferred shipper. If we
encounter repairs not covered by the warranty, we will contact you.
7. You will get an email when your repaired unit ships.
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