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Please remove rotor prior to shipping unit. Shipping centrifuges with the rotor installed can damage the unit and rotor. This can result in voiding any warranty of units or installed parts. |
Supported ModelsHelmer Ultra CW - $2600.00 |
ALL UNITS WILL BE ASSESSED A $450.00 DECONTAMINATION FEE IF UNITS ARE RECEIVED AND FOUND TO HAVE NOT BEEN CLEANED THOROUGHLY. THE DECONTAMINATION PROCESS INCLUDES CLEANING BOTH THE INTERIOR AND EXTERIOR OF THE UNIT. IF YOUR CENTRIFUGE IS ASSESSED A DECONTAMINATION FEE AND YOU OPT TO NOT HAVE THE UNIT REPAIRED, THE DECONTAMINATION FEE STILL STANDS.Flat-Rate repair service repairs all defective parts found. Further inspection and repair of common failure parts are done as deemed necessary. Centrifuge rotor/inserts, and external power supplies are not covered under the flat-rate service. If non-covered items are found to be defective or missing, Ozark Biomedical will notify the customer of their findings and offer replacement parts if available.In the event a non-covered part is needed to complete a flat-rate repair, Ozark Biomedical's service technician will contact the customer with their findings. The customer can either agree to replace the non-covered, defective part or the centrifuge will be returned to the customer unrepaired. Unrepaired units are subject to any shipping charges. Any parts that are not covered by the flat-rate service will be charged in addition to the flat-rate service fee. |
Please complete all below fields and check the Terms and Conditions box before submitting the RGA form. All fields are required and the form cannot be processed incomplete.
Ozark Biomedical's customer service will provide an RGA number to you via the email address provided, or by text message if requested, so please ensure all contact information submitted
is accurate. |