Ozark Biomedical - Your Centrifuge Specialty Store

The Ozark Biomedical Quality Policy

It is the policy of Ozark Biomedical to produce products and services that meet or exceed our customers' requirements and comply with all statutory, regulatory and Quality System requirements. We accomplish this by adhering to our management system and operational methods that recognize customer satisfaction as a primary goal.

We strive to continually improve the effectiveness of our quality management system and our commitment to customer satisfaction. We monitor our performance against established objectives and through leadership that promotes employee involvement. These concepts represent Ozark Biomedical's commitment to quality and the increasing need to better serve a growing and demanding customer base.

Our remanufactured motors, latches, and circuit boards meet or exceed OEM specifications of new products. This remanufacturing process inludes all components necessary to bring the product back to original specifications.

All products pass through a strenuous quality testing procedure which has been improved over time by including root cause failure analysis. Our failure rates are documented and maintained below 2%.

Ozark Biomedical Warranty Information

***Core Charge Fee***
Ozark Biomedical provides many products on an exchange basis. These exchange products save you money. The core product must be returned and repairable or a core charge will be assessed. If a credit card was used to purchase an item, and results in a core charge, the purchasing credit card will be automatically charged the core charge amount. The Core charge is the difference between our price and full list price. For more information, please click here.

***Latch Warranty***
Latches have a 90-day full replacement warranty.

***Exchange Motors & Spindles 6-Month Warranty***
Motors and Spindles have a 6-month full replacement warranty. Motor & Spindle returns associated with a warranty replacement are analyzed as to cause of failure. Failures resulting from liquid spills, misuse or no problem found are subject to additional charges. Failure analysis at Ozark Biomedical is documented and can be provided at request. Our Quality Assurance process requires detailed research into why a product fails and what, if anything, can be done to prevent future failures. Sometimes this research discovers the cause of the failure to be something other than a simple defective part. Ozark Biomedical's support staff may require additional parts to be purchased to receive a warranty Item. If any suggested parts are not ordered, then the warranty replacement part's warranty may be VOID.

***Printed Circuit Boards***
All remanufactured printed circuit boards have a 30 day warranty. If the control board failure is the result of a defective subassembly, the subassembly must be replaced in order to receive warranty control board.

***Special Order Circuit Boards***
All special order circuit boards are non returnable. If the package has been opened we can not return the product. If a warranty issue occurs the warranty replacement will be treated as a new order requiring a different Purchase Order or payment. Credits given by the vendor supplying part will then be credited against initial order.

***Special Order Parts****
All "Special Order" parts are subject to the terms and conditions of the Vendor supplying the part. Warranty Replacement of special order parts will be treated as a new order. Credits given by the vendor supplying part will then be credited against initial order. This is a result of OEM-related Warranty issues.

***General Parts***
General parts (motor mounts, gas springs, timers, etc.) have a 30 day warranty. Refurbished rotors have a 30 day warranty.

New centrifuges come with the Manufacturer's stated warranty. Remanufactured centrifuges have a 90-day, parts only warranty. The motors in our Remanufactured centrifuges are still covered under the 6-month warranty from the date of unit purchase. Recertified centrifuges come with a 30-day, parts only warranty. Extended warranties with and without on site services are available for additional charge. Please ask for more details.