Ozark Biomedical - Your Centrifuge Specialty Store

Please remove rotor prior to shipping unit. Shipping centrifuges with the rotor installed can damage the unit and rotor. This can result in voiding any warranty of units or installed parts.

ALL UNITS WILL BE ASSESSED A $450.00 DECONTAMINATION FEE IF UNITS ARE RECEIVED AND FOUND TO HAVE NOT BEEN CLEANED THOROUGHLY. THE DECONTAMINATION PROCESS INCLUDES CLEANING BOTH THE INTERIOR AND EXTERIOR OF THE UNIT. IF YOUR CENTRIFUGE IS ASSESSED A DECONTAMINATION FEE AND YOU OPT TO NOT HAVE THE UNIT REPAIRED, THE DECONTAMINATION FEE STILL STANDS.


Please complete all below fields and check the Terms and Conditions box before submitting the RGA form. All fields are required and the form cannot be processed incomplete. Ozark Biomedical's customer service will provide an RGA number to you via the email address provided, or by text message if requested, so please ensure all contact information submitted is accurate.

DO NOT SEND ANY ITEMS UNTIL AN RGA NUMBER IS PROVIDED BY CUSTOMER SERVICE!

Upon receiving an Ozark Biomedical RGA number, please ensure the RGA number is clearly visible on the outside of the packaging material. If an RGA number is not clearly visible on the outside of your package, Ozark Biomedical will not accept the package when it arrives at Ozark Biomedical's facility.

If you are having difficulties submitting the form online, click here for the printable form to submit via FAX to customer service for RGA approval. In the event you have not received an RGA within an hour of submitting the request, fax the completed form to 501-882-2122.

IF REQUESTING SERVICE FOR MULTIPLE UNITS, EACH UNIT MUST BE ASSIGNED A SEPARATE RGA NUMBER AND PURCHASE ORDER NUMBER. THE SAME PO NUMBER CANNOT BE USED ON MULTIPLE UNITS.

All fields of form are required and MUST be completed before submitting to recieve an RGA Number. If you have a question, contact Customer Service at 800-457-7576.

Name:*

Facility Name:*

Email Address:

Telephone Number:

If you would like to have your RGA Number texted to you, please provide a cell number:

Purchase Order Number:

Purchase Order Amount:

Ship-To Address:*

Bill-To Address:*

Unit / Part:

Serial Number:

Decon Date:

Decon Method:

Return Shipping Method:

Shipping Account:

Problem Description: *Please note any recently purchased items or repairs that may be under warranty*

I agree to the Terms of Service.