Ozark Biomedical offers flat-rate repairs on the units listed below. Flat-rate services come with 6-month warranty and replaces all defective parts, returning units to OE operating condition. All flat-rate repairs do not include housings, external power supplies, or rotors. These parts may be purchased separately and are in addition to the flat-rate price.
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To begin your Flat Rate repair, follow these steps.
1. Add the service to your shopping cart and proceed to checkout. Fill out the
form. You can check out as a guest or if you create an account this form will
auto populate on future repairs. After completion submit the order. You
will get a thank you for your order notice. Your order has been submitted.
2. Customer service will contact you with an RGA# via email or txt depending upon your selection.
3. Decontaminate your centrifuge. Units sent in without decontamination will
be charged an additional 450.00 fee. If the unit is severely contaminated it will be returned unrepaired.
4. Remove rotor and package separately and ship with unit in one box.
5. Put RGA# on outside of box and ship. The RGA # must be clearly labeled on
the outside of the shipping box.
6. We will repair your unit and return via your preferred shipper. If we
encounter repairs not included on the flat rate, we will contact you.
7. You will get an email when the unit ships.
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