Unit Repair Service

Please contact Ozark Biomedical to ensure unit support is available prior to purchasing the repair evaluation service. Simply call 800-457-7576 to speak with a Technical Support staff member for further information.

This is an Evaluation of Repair for 1 unit. If multiple units require repair estimates, adjust the quantity to reflect the number of unit estimates needed. Each unit will be assigned a separate RGA number for tracking purposes.

Do not ship units with rotor installed. Package rotor separate from the unit. Shipping centrifuges with the rotor installed can damage the unit and rotor. This can result in voiding any warranty of units or installed parts.

ALL UNITS WILL BE ASSESSED A $450.00 DECONTAMINATION FEE IF UNITS ARE RECEIVED AND FOUND TO HAVE NOT BEEN CLEANED THOROUGHLY. THE DECONTAMINATION PROCESS INCLUDES CLEANING BOTH THE INTERIOR AND EXTERIOR OF THE UNIT. IF YOUR CENTRIFUGE IS ASSESSED A DECONTAMINATION FEE AND YOU OPT TO NOT HAVE THE UNIT REPAIRED, THE DECONTAMINATION FEE STILL STANDS.

Ozark Biomedical's customer service will provide an RGA number to you via the email address provided, or by text message if requested, so please ensure all contact information is accurate.

DO NOT SEND ANY ITEMS UNTIL AN RGA NUMBER IS PROVIDED BY CUSTOMER SERVICE!

Upon receiving an Ozark Biomedical RGA number, please ensure the RGA number is clearly visible on the outside of the packaging material.
If an RGA number is not clearly visible on the outside of your package, Ozark Biomedical will not accept the package when it arrives at Ozark Biomedical's facility.